Paper Tiger
Capture Issues
Do you want more information about
our products?
Contact us
Download
demos and brochures
|
|
To
capture complaints, hazards, incidents and other issues is one of the
hardest things to do in a Quality/ESH system. Once captured you can do
something about the problem. But people are reluctant to log problems if
it is too difficult.
It is an absolute must to have easy and
simple systems to capture issues.
And the the systems should be at home with both formal and informal reports.
A moan on the phone from a customer is as valid as a written letter of
complaint.
- Paper Tiger captures issues in three main ways.
By entering the issue directly into a Paper Tiger Front Office
screen. The front office screens are simple and have only one purpose - to catch issues.
The Front Office is accessible from any computer with Paper Tiger installed, anywhere on a
clients network and is not password protected.
- Over the internet. Paper Tiger's
OASIS
web interface allows customers, staff and the public to lodge complaints, report hazards,
incidents etc directly from their desktop or via your website - straight into Paper Tiger.
Staff and customers can use a desktop icon to connect to the Paper Tiger's OASIS web interface
to lodge complaints, report hazards, incidents
etc. Staff and customers can be located anywhere in the
world, on or off your network - all they need is an internet connection.
This is a good way to capture issues - simple, quick, no fuss - and you get
the story from the horses mouth!
- All issues can also be entered
DIRECTLY into the Paper
Tiger Back Office - Where all management of issues take place
return to top
|
