Paper Tiger
Complaints Management

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A Customer complaining means that something has gone wrong. It may be a minor glitch or a sign of a more deep-seated problem – either way it will cost money - a lot of money if it is not corrected - and a customer may be lost.

The Paper Tiger Customer Complaints Management module - CCM - aims to turn a complaint into a something positive for both the customer and the provider. For the customer; the problem is fixed and satisfaction of being listened to. For the provider an improved product or service and a repeat customer.

The Paper Tiger CCM is built to manage this entire process and ensure that nothing falls though the cracks. It provides simple ways of capturing and managing complaints, monitoring progress and keeping the customer, management and sales staff informed.
Everything required to manage the process is there. Response and closing letters, delegation without losing track, monitoring tools for no action, open complaints, overdue complaints and more, classifications by locations, product, type, subtype.... , costs, automatic review, extensive reporting with text reports, graphs, trends, costs...
This is a proven process that really works.

The CCM can run as a stand-alone module but it also integrates with the CQM and Issue Management (Corrective action) module, enabling reports to be generated for both internal and external issues. Paper Tiger can for example combine both internal production problems and customer complaints regarding a specific product in the one report or graph.

Would you like to see more? download a demonstration from the download page.

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