Paper Tiger
CQM and Issue Management
The
Third Corner Stone
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CQM and Issue
Management is an enhanced, classic CPA Management
process.
It will manage virtually any issue or problem in a very effective
manner. Paper Tiger uses the
Front Office/ Back Office concept.
The Front Office is made available on every PC in the organisation and is used to capture problems, issues, complaints, requests...
The Back Office is used by experienced staff members to manage all these issues.
There are two key ingredients to successful CQM and Issue management:
- Capture problems early
- Address the P in the CPA process
(Corrective and Preventive Action) - not just
the C component - to stop issues recurring.
The CQM and Issue Management module has found wide acceptance in quality and similar
systems (ISO 9000, QS 9000) to manage Corrective Actions, Non Conforming Products,
Supplier Evaluations, Improvements and more.
CQM and Issue Management can run as a stand-alone module but it also integrates with
Customer Complaints, Training Management,
Document control and
Audit
modules - enabling reports to be generated for both
internal and external issues. This makes it simple to include for example both internal
production problems and customer complaints regarding a specific product in one report or
graph.
CQM
and Issue Management is very
flexible and can be adapted by the user to manage virtually any issue that need to be
actioned, tracked and reported on.
Almost anything ranging from tasks assigned at
management meetings to Toolbox meetings and Engineering Change Requests can be managed
using the Paper Tiger Issue Management methodology.Everything required to manage the
process is there. Corrective action requests (print or email), delegation without losing
track, monitoring tools for no action, open issues, overdue issues and more,
classifications by locations, product, type, subtype.... automatic review, extensive
reporting with text reports, graphs, trends, costs...
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