Paper Tiger
Patient Complaints Management

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The Paper Tiger Patient Complaints Management module was developed with strong input from a major public health care provider and has been proven to function well in a non-forgiving environment at a number of large public hospitals since 1997.

The Paper Tiger Patient Complaints Management module is purpose built to manage this process and to ensure that nothing falls though the cracks. It provides simple ways of capturing and managing complaints, monitoring progress and keeping complainants, management and staff informed.
Everything required to manage the process is there. Response and closing letters, delegation without losing track, monitoring tools for no action, open complaints, overdue complaints and more, classifications by locations, service, speciality, category, sub category, staff....
costs, automatic review, extensive reporting with text reports, graphs, trends, costs...
Performance reports for regulatory authorities are present as well as automated data output to Excel for further analysis.
This is a proven process that really works.

The Patient complaints module is compartmentalised.  It can for example be set up so that staff from mental health can only see and manage mental health issues, surgery staff can only see and manage surgery issues and so on. Staff with "super user" classification can see and manage any complaint anywhere.

Paper Tiger Patient complaints management module is the perfect partner for the Paper Tiger Document Control, CRM and Issue Management modules to manage health care quality systems.

Visit our download area to download a PowerPoint demonstration and brochure for this module.

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